Shipping policy

Shipping Policy

Processing Times
Orders are typically processed within 1–2 business days after payment is successfully received. Business days do not include weekends or holidays. During product launches, limited releases, holidays, or periods of unusually high order volume, processing may take longer.

Shipping Methods
BrickSide Customs may ship orders using USPS, UPS, or FedEx. Available shipping options, including Standard and Express services, will be displayed at checkout based on the customer’s location and order.

Tracking
Tracking information will be provided when an order ships. Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Estimated Delivery Times
Delivery estimates shown at checkout are estimates provided by the applicable shipping carrier and are not guaranteed by BrickSide Customs unless expressly stated otherwise.

Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your shipping information, contact us immediately. We cannot guarantee that an address can be changed after an order has entered fulfillment or shipped.

Delayed Packages
Carrier delays can occur after an order leaves our possession. If tracking shows that your package is delayed, please contact us and we will assist in reviewing the shipment status.

Lost Packages
If an order has not been delivered 14 calendar days after the carrier’s estimated delivery date, please contact BrickSide Customs. We will review the tracking information and, when appropriate, work with the shipping carrier to confirm the package’s status.

If the shipment is determined to be lost, BrickSide Customs will provide a replacement when available or a full refund of the affected order. For limited-edition or sold-out products, replacement inventory may not be available.

International Orders
 International shipping will only be available to destinations shown as eligible during checkout. Customers may be responsible for applicable import duties, taxes, customs charges, or other fees imposed by their destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.

Returns and Refunds

30-Day Return Policy
BrickSide Customs accepts eligible returns requested within 30 calendar days of delivery.

To qualify for a standard return, the product must be unused, undamaged, complete, and returned with its original packaging and included components. Proof of purchase or an order number may be required.

Opened Collectible Packaging
Products with opened, damaged, altered, or missing collectible packaging may not qualify for a standard change-of-mind return if opening or damage materially affects the product’s collectible condition or resale value, except where the product itself arrived defective, damaged, incorrect, or applicable law provides otherwise.

Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact BrickSide Customs as soon as reasonably possible and provide your order number and photographs showing the issue. After reviewing the claim, we may provide a replacement, refund, or other appropriate resolution.

Refunds
Once an eligible return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Return Shipping
For ordinary change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated. If BrickSide Customs sent an incorrect item or the product arrived damaged or defective, BrickSide Customs will cover reasonable return shipping when a return is required.

Original shipping charges are generally non-refundable on ordinary change-of-mind returns, except where required by applicable law.

Non-Returnable Items
Products that have been used, intentionally damaged, modified after delivery, returned incomplete, or otherwise fail to satisfy the return requirements may be ineligible for a refund. Any products specifically marked Final Sale before purchase are not eligible for ordinary change-of-mind returns, except where required by law.

Order Cancellations
Orders may be canceled within 15 minutes after the order is placed. After this cancellation window, we begin processing orders quickly and cannot guarantee that an order can be canceled or changed.

If an order has already shipped, it cannot be canceled and must instead follow the applicable return process.

Contact
To request a return, report a shipping problem, or ask about an order, contact:
BrickSide Customs
Support@Bricksidecustoms.com